Refund Policy

Eligible new Reduce products may be returned for a non-defective reason or a defect. A change of mind or wrong choice qualifies when the item is unused, in original condition and accompanied by its packaging and parts. Damage, defects, wrong goods, missing pieces and material listing errors can also be reviewed without requiring the fault to disappear.

Begin after delivery

Request a return or exchange within 30 days after delivery by emailing pilijayujex93@gmail.com. Include the order number, checkout email, reason and desired outcome. Preserve packaging and provide photos or video for a problem item.

Approval before mailing

Wait for approval and the confirmed return address before mailing. The General correspondence address is not automatically a return facility. A free prepaid return label is included in the package; ask us if it is lost or missing. Use it after approval. Eligible returns have no label charge or restocking fee.

Exchange or refund

Approved exchanges are accepted subject to stock. After refund approval, we process and initiate it to the original payment method within 10 days. The bank may take additional time to post the credit. Non-waivable consumer rights remain intact.